The Fine Print

Slight variations in size, texture and color are expected. This pottery is made by hand with materials drawn from the earth. The natural variability makes each piece one of a kind. 

FREQUENTLY ASKED QUESTIONS BELOW

SHIPPING

WHEN WILL MY ORDER SHIP?

In stock items will ship within 3 days. Out of stock items require a 4 week production time.

WHAT IS YOUR SHIPPING POLICY?

Shipping is free within the continental US with retail purchases of $150 or more. For orders less than $150, the shipping cost for retail purchases is 20% of the order total before tax.

For international shipping, please email for a quote. 

Read the full policy here.

How can I track my package?

An email with tracking information will be sent to you. 

safe usage

CAN I USE MY PIECE IN THE MICROWAVE OR DISWASHER?

All MK Clayworks pottery is safe for use in the microwave and dishwasher.

IS THIS POTTRY OVEN SAFE?

Your pottery can be used in your oven as well, provided you follow these safety instructions to protect both your pottery and your oven.

  1. Inspect for defects. Ensure the piece has no cracks, chips or other defects that could weaken it under heat. 
  2. Avoid sudden temperature shocks (thermal shock). Sudden changes in temperature can cause pottery to crack. Never place a cold pottery piece directly in a hot oven or move it from the oven to a cold surface. 
  3. Place your room temperature pottery (with contents) in the room temperature oven and allow it to heat up as the oven preheats. 
  4. Let the pottery cool inside the oven after turning it off, or place it on a heat-resistant surface to cool slowly. 
  5. Don’t exceed 400 degrees Fahrenheit, 200 degrees Celsius. 
  6. Use parchment paper to prevent food from sticking or staining the glaze.
  7. Wash the pottery only after it has returned to room temperature. 

Returns

WHAT IS YOUR RETURN POLICY?

You may return or exchange items within 10 days of the date of delivery.

All returned and exchanged orders are subject to a twenty percent (20%) restocking fee. Customers are responsible for return and exchange shipping costs, unless the return or exchange is due to our shipment of an incorrect item. These fees and costs will be deducted from the refund amount. In the case of an exchange, the shipping cost may be an additional charge where there is not a sufficient refund from which to deduct the cost.

Special orders cannot be returned or exchanged.

To initiate a return of damaged items, within 10 days of date of delivery of your order, email us atmargaret@circlefactory.com, with proof of purchase and clear well-lit photographs of the package, padding and damaged item(s).

Read the full policy here.

WHEN WILL I RECEIVE MY REFUND?

Refunds will be initiated and processed by us within 10 business days of receiving the returned items.